Phone: 1.866.STS.INFO (1.866.787.4636) Fax: 1.715.386.8679 Email: info@virtuvoice.com Address: VirtuVoice.com Technologies A Division of STS Enterprises, Inc. 516 2nd St. Suite 202 P.O. Box 913 Hudson, WI 54016-0913

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Sales FAQ's WHAT IS A VIRTUAL OFFICE PHONE SYSTEM? WHAT ARE THE PER MINUTE USAGE RATES? HOW LONG DOES IT TAKE TO GET SETUP? HOW AM I BILLED EACH MONTH? HOW WILL I RECEIVE MY STATEMENT? DO UNUSED PREPAID MINUTES ROLL OVER TO THE NEXT MONTH? CAN I REQUEST A SPECIFIC TOLL FREE NUMBER (VANITY NUMBER)? CAN I TRANSFER MY EXISTING TOLL FREE NUMBER TO VIRTUVOICE? CAN I CANCEL SERVICE AT ANYTIME? HOW LONG CAN INCOMING AND OUTGOING MESSAGES BE? WHAT HAPPENS IF MY HOME OR CELL PHONE'S VOICEMAIL PICKS UP? CAN CALLERS BE PLACED ON HOLD OR IN QUEUE? DO YOU OFFER VOICE TALENT AND PROFESSIONAL MESSAGE RECORDING WITH BACKGROUND MUSIC? CAN CALLERS BE TRANSFERRED WITHIN THE SYSTEM TO ANOTHER LIVE CALL FORWARD EXTENSION OR VOICEMAIL BOX? IS THERE A SETUP CHARGE? HOW MUCH? Other CAN I RECEIVE DETAILED MAILBOX USAGE AND RECORDS OF ALL INCOMING CALLS (CALLER ID)? CAN I CHOOSE TO PURCHASE PREPAID MINUTES, ADD FEATURES, OR CHANGE MY PLAN AFTER I SIGN UP? CAN I EMAIL YOU MY GREETINGS IN .MP3 OR .WAV AUDIO FORMAT? CAN I KEEP MY TOLL FREE NUMBER IF I CANCEL SERVICE? DO YOU OFFER AFFILIATE, RESELLER, AND/OR REFERRAL PROGRAMS? DO YOU OFFER LIVE CUSTOMER SUPPORT? DO YOU PROVIDE A MONEY-BACK GUARANTEE? HOW MANY MESSAGES CAN BE STORED IN VOICEMAIL BOXES? HOW LONG WILL MESSAGES BE SAVED FOR? WHAT HAPPENS IF I EXCEED MY PRE-PAID MINUTES IN A MONTH? WHY DO YOU ASK FOR MY SOCIAL SECURITY NUMBER ON THE ORDER FORM? WHY DO YOU REQUIRE A $25 REFUNDABLE DEPOSIT? WILL OUR TOLL FREE NUMBER WORK IN OTHER COUNTRIES? WHAT IS WEBLINK? WHAT IS VOICEBLASTER? HOW LONG CAN MY RECORDINGS BE? HOW MANY OUTGOING FAX DOCUMENTS CAN I HAVE? CAN I ATTACH DIFFERENT OUTGOING FAXES TO DIFFERENT RECORDINGS ON THE SAME SYSTEM? HOW MANY TELEPHONE NUMBERS WILL MY SYSTEM ATTEMPT TO REACH ME AT WITH THE FOLLOW-ME CALL FORWARDING FEATURE? CAN I SELECT MY OWN CALL FORWARDING PREFERENCES? HOW MANY INBOUND CALLS CAN MY SYSTEM HANDLE? CAN MY ASSOCIATES DUPLICATE MY RECORDINGS AND FAX INFORMATION TO THEIR OWN SYSTEM? WHY DON'T I SEE ALL OF MY MAILBOXES WHEN I LOG INTO THE WEB INTERFACE? DO YOU PROVIDE LOCAL PHONE NUMBERS? DOES WEBLINK PROVIDE SSL SECURITY? CAN I CREATE A DIAL BY NAME DIRECTORY THAT ALLOWS CALLERS TO FIND AN EXTENSION BY DIALING THEIR NAME? IN WHAT FORMAT ARE VOICEMAIL MESSAGES SENT VIA EMAIL? HOW ARE THE ADVANCED STATISTICS DELIVERED AND WHAT DO THEY LOOK LIKE? CAN YOU HELP ME SETUP MY SYSTEM? IS THIS A FLY BY NIGHT DOT.COM COMPANY?